Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return a new and unused product, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  Used items may not be returned except as otherwise noted in the Returns Policy.

Return Merchandise Authorization (RMA)

A RMA is required for all returns.  Returns will not be accepted without proper return authorization from our Returns Department.  To obtain a Return Merchandise Authorization number, please contact Customer Supportand we will be happy to assist you. 

Missing or Damaged Parts

If you discover damaged, defective or missing parts upon receipt of shipment, please contact Customer Support  as soon as possible, but within 30 days from the date of purchase.  We will ship replacement parts to you immediately. 

Purchases From Outlet

From time to time, we make discounted products available for purchase from our online outlet. These products typically include open box items (unused), returns in new condition, and/or products with minor blemishes (paint irregularities, scratches, minor dings, etc).  Purchases from the online outlet are covered by the same return policy as full priced models, except when discounted Outlet Bikes are returned for the reason for which they were discounted (minor imperfections).  In that case, the full purchase price will be refunded, exclusive of shipping costs.  Additionally, consumer will be responsible for return shipping expenses.  Please contact Sales Supportwith any questions regarding products from the online outlet prior to making your purchase.

 

Shipping

We can ship to any address in the U.S.  However, free shipping (when provided) is applicable only for the continuous 48 US states.  If you require an item to be shipped to either Alaska or Hawaii, please contact us before placing your order to obtain the total shipping charge.  In this case, we can ship either via Fedex Ground or USPS Priority Mail (little less expensive). For multiple item orders, additional shipping charges may apply.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you are having a product shipped to a mailbox, please note the size and weight of the product being shipped to ensure that the proprietor of your mailbox accepts such packages.  For shipping dimensions of a given product, please click HERE